Customer Feedback

We're proud of our customer service, and we work hard to ensure that everyone is pleased with their purchases – whether it's a $3.95 book about knife throwing or a gift subscription to KNIFE WORLD for that special knife lover in your life. If there's any way we can help make your shopping experience a positive one, please call us at 1-800-828-7751 or email knifepub@knifeworld.com

Here's a sampling of the comments our online customers have left for us...

(11244) Howdy, Great service, the depth and selection of information provided by this vendor is accurate and worthwhile. The staff is friendly and always accommodating , definetly a service/customer oriented organization. One of the best in this business. Thanks for asking. A long time satisfied customer.

(11095) Fast order processing, easy checkout, rapid shipping - these people have a nice, workable system going here. A lot of other sites could take lessons from them.

(9899) A great experience from a professional company. Looking forward to using their services in the near future. Thanks

(9763) Overall a very good merchant with a friendly and useful customer service. Their catalog online is very good. International shipping is a bit expensive.

(9632) Provides a useful resource at reasonable cost.

(9596) Have purchased various books from KNIFE WORLD & its always been a pleasure doing business with them.

(9051) Item was exactly as pictured and described and it was shipped on time and delivered quickly as promised. Good comunication and service

(8768) Easy to order,quick delivery, just what I wanted. I would buy from them again

(8450) Had a book I could not find elsewhere. Thanks! Ron

(8298) Excellent, prompt, whirlwind service. Product was better than expected, Would deal with this seller and venue again....Thanx......Absolutly great shopping experiance....James in Knoxville, TN

(8211) I´m very satisfied -- fast to respond my order and good packing. I will buy more from KNIFE WORLD! Sincerley Jan-Eric, Sweden.

(8073) Very happy with purchase. Was very pleased with the price of the book and the shipping involved.

(7626) After punching in the wrong keys online, I called the 1 800 # and immediately got the problem solved. Very quick and efficient lady on the other hand was extremely helpful, courteous, and knowledgeable. Many thanks, Mac

(7551) This was my third order and they were all perfect! These guys know exactly what the collector needs and they also know a lot about minor topics like straight razor literature (which is my field).

(7486) Book was in good condition and was well packaged. It was shipped in a timely manner. I would buy from them again.

(7423) Good attitude, especially their response to my critique of their order entry process. It’s nice to see personal attention in this wired world.

(7281) I was very pleased with the product and the service from my purchase at KNIFE WORLD. I have yet to have a question go unanswered, when I email. That makes me feel like I count and my puchase , although small, is important to them. Thanks, Lin

(7206) I am very happy to have found this site. They had the book I was looking for at the best price and also had several other books on the same subject. I will be purchasing more in the future.

(7171) This seller had some very hard-to-find books and shipping was lightning-fast! Highly recomnend!

(7168) KNIFE WORLD did a good job in processing my order. The product (How to Scrimshaw and Carve Ivory) was what I needed and reordered for two friends of mine, one an instructor and one a student at our school. We will be using the book in one of our classes in the next few months. I suspect that several more will be ordered when the other students see the book and will need it for the class as well. I hope they will still have it in stock.

(7113) Ordered this book and received it 5 days later (much faster than expected !) in excellent condition and just as described. Would recommend ordering from KNIFE WORLD if interested in their product. I certainly won’t hesitate to order again.

(6843) Great buying experience, fast shipping and great packaging. This item arrived safely just days after order, I was extremely pleased. Cannot think of how this order could have been easier.Thank You!

(6823) Good email response. Items were well packaged, and arrived in a reasonable timeframe.

(6655) Great source for the subject, knifemaking and sharpening. Good selection of books and a good range of prices. Thanks!

(6642) They were very helpful and had just what I was looking for. I’m so glad that I found their website. E.Mitchell

(6622) Contacting, communicating, and working with KNIFE WORLD for my purchase was a great experience. Besides their product offerings, friendly, prompt professional service is extended! THANKS!!!

(6561) Very helpful. I had neglected one important piece of information, and they emailed me to be sure.

(6473) A wonderful internet shopping experience. I have used the site before and it was excellent then also. Looking forward to using the site again. Thank you for the opportunity to rate this site and its employees.

(6438) Excellent packing and fast shipping.

(6103) Just perfect from start to finish. Order form was concise and accurate and easy to use. Confirmation with order number was verified and option to print and save was initiated. The price was reasonable and the shipping choices were adequate for the product. Shipping prices were adequate and product was shipped on time. The product was described properly, and I was very satisfied with the product. The product arrived in the approximate time that was alloted and was received in good stead with no problems whatsoever! I would do business again with KNIFE WORLD and I am a repeat customer for several years now. I have found this transaction and all my other transactions to be well above the normal service one comes to expect from like companies. I do now, and will continue to recomend this company very highly to others looking for great products at a fair price and with a good shipping process and procedure, as well as exemplary customer service.

(6015) Very helpful and responsive to customers’ questions

(6006) A first class operation run by first class people. A friendly place to shop. This company has always been committed to the hobby in a professional way. Thanks KNIFE WORLD for never waivering from your goals..

(5962) I was especially pleased with the friendly and helpful customer service, and AMAZED at the fast shipping!

(5849) I recently purchased a book from KNIFE WORLD, through Yahoo Shopping. This proved to be a very quick and efficient purchase with expedient confirmation of my purchase and delivery within a matter of days. I would definitely recommend future purchases.

(5454) The turnaround from my ordering the items to the delivery of them was very quick to say the least. Overall, I am happy with the service that I have recieved.

(4966) Very pleased with service also impressed with employee dedication and integrity. Thanks, Omer

(4874) I had no problem with finding the item I wanted or ordering. The shipping was fast. The best part is I love my book--we had looked everywhere for a book, a website, or anything that contained information on Buck Creek knives. This book was the best source of information we found, and I'm under the impression that only KNIFE WORLD has this book. I will definitely go to KNIFE WORLD first when looking for publications on knives/collecting knives!

(4781) very helpful with anything knife related, especially with information not found anywere else. Thankyou!

(4778) The lady, (Kristal?) was very informative and answered all of my questions regarding my order in a very timely manner. Ray

(4757) Merchandise as expected, received quickly, won't hesitate to buy from them again in future.

(4609) I received all of my order very promptly and in perfect condition.

(4500) Fast, professional transaction. Well done.

(4361) Excellent service. Shipped and received in record time! Great experiance with on-line shopping! rcmodel

(4265) Nice to do business with. Answered my questions,and made sure I ordered what I needed. Speedy delivery, will deal with again

(4240) Excellent communication. Speedy processing and rapid delivery. Highly recommend!

Phone Orders: 1-800-828-7751

Knife World Publications
PO Box 3395i
Knoxville, TN 37927 USA
Tel: 865-397-1955
Fax: 865-397-1969
E-mail: knifepub@knifeworld.com


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